Ensure you read & understand T’s & C’s before you sign. It is there to protect both yourself and us. The correct product you are hiring MUST be marked on Page 3. ALL 3 pages MUST be signed.
50% Of your total amount due must be received within 2 days from JJCH sending you the booking form. This deposit is none refundable in the event of the booking being canceled. Should you pay your full amount instead, you do so at own risk. Bookings cannot be rescheduled, and deposit cannot be held as credit. All money paid to date will be lost upon cancellation, no matter the reason. JJCH cannot be held responsible for bad weather, load shedding, COVID19, death in the family, funerals, unexpected illnesses, vehicle trouble, hospitalization, child birth or any other reason for cancellation whatsoever. No Exceptions!!
- Name & booking date must be used as payment reference when making payment to ensure payment is allocated to the correct client and booking. Proof of payment must be emailed to bookings@jumpingjackch.co.za. Deposit, copy of driver’s licence (preference)/certified copy of green bar coded ID & proof of residence secures your booking. Only certified copies of the green barcoded ID document or passport will be accepted if not older than 30 days. No booking is secured before ALL requirements are met. Not even if full payment has been received or if you have hired from us before. Should someone collect on your behalf, they too must bring a copy of drivers licence/ID and proof of residence with when collecting. If you do not have your own proof of residence, you will need to provide a certified affidavit not older than 30 days from the SAPS as proof of residence.
- Balance is due strictly cash upon collection. Always bring the exact amount owing as we do not always have change. EFT will not be accepted as method of payment for balances on day of collection. Items WILL NOT be released on EFT upon collection. Not even with immediate clearance payments. Strictly CASH ONLY. EFT payments done for balance payments need to reflect in our account 48 hours before collection or items will not be released without cash payment. We have lost 6 castles to date due to fraud & theft. Besides from hiring, we do not know each other. As we had to learn the hard way, not everyone is as honest as they appear, so T’s & C’s apply to everyone, new & existing clients, no exceptions. If you forget to bring your balance with when collecting, you will be
requested to go draw the balance and pay before we load your castle. - JJCH holds the right to cancel your booking should you not meet all requirements to secure your booking within 2 days from JJCH sending you the booking form. NO item will be held out for anyone or released before all requirements have been met. Any booking not confirmed within 2 days from JJCH sending the forms, will only be seen as an enquiry and not considered as a booking.
- Hired items are to be returned in the same condition as received – clean, dry, packed & on time. Your name will be flagged and you will not be allowed to hire from us again if inflatable is not in bag or not in a decent manner when returned. Ensure the hired item is returned on time. Respect the next hirer as well as our time. We also have family and a life after work. You would not appreciate
the previous hirer being late and you having to wait for them. Do not do it to someone else. Weekend collection times are between 16:00 & 18:00 on a Friday. We close at 18:00 on a Friday and are closed on Saturdays & public holidays. Bookings not collected on a Friday afternoon by 18:00 will forfeit booking without refund. One day bookings need to be back on the Sunday morning between 09:00 & 10:00 so it can be washed and inspected in time for the next collection. No bookings can go in or out on a Saturday or public holiday and need to be collected/returned before/after the time. One day bookings returned after 10:00AM on a Sunday morning will
be charged for one extra full day price as your item might be booked out for that day. Two day hire bookings need to be back on the Monday evening between 17:30 & 18:30 and must be booked and paid for two days from the start. Sunday hire bookings need to be collected on the Sunday morning between 09:00 and 10:00 and due to us also working full time during the week, can only be returned
on the Monday evening between 17:30 & 18:30. We close at 10:00 on a Sunday. Please do not return your Sunday booking on a Sunday afternoon/evening before confirming with us as we might not be home or close enough to come back to receive your castle. Standard collection & return times excludes public holidays, long weekends, weekdays and bookings between 15 December and 15
January. JJCH holds the right to change prices, collection & return times at any time without prior notice! - Do not leave hired items and pump in the rain. This is not only dangerous, but motors/plugs damage from water. Pack it up after use and store under shelter. No eating, drinking, shoes, pets, sand, stone, wood, stumps, hot charcoal, sharp objects, palisades or open fires allowed on or near the equipment. Keep pets away from inflatable items, no matter how tamed they are. PLEASE DO NOT RETRUN INFLATABLES WITH MUD OR STREAMERS ON.IT STAINS AND IS DIFFICULT TO CLEAN!!!! AFTERALL.!!! YOU DID NOT RECEIVE IT LIKE THAT!!!
- A suitable area for equipment, away from wet paint, buildings, trees, walls, sharp or hot objects & preferably on a flat surface or grass and in shade, must be provided. DO NOT use inflatables on cement, paving, concrete or hard surfaces. It damage and shaves the inflatables through. In the event where inflatables are set up on sand, stone, cement, tar or paving areas, the inflatable must be set up on aground sail as these ruff surfaces shaves through the castle. Repairs for damages sustained from such surfaces will be for the hirer’s cost. JJCH does not supply ground sails, extensions, pegs or generators. Please organize your own prior to your date.
- No water on or near and no children allowed to play with/near the motors. The hirer acknowledges that children should play under supervision of a responsible adult and cannot hold any claim against JJCH for damage/injury/death sustained by any person utilizing any hired item/motor. JJCH does not accept any responsibility for the death, loss, damage or injury to any person or property for any reason whatsoever. Please do not allow children to sit, climb, stand, ley or hang on the side walls. The number of children on the equipment must be monitored at all times. Too many kids on at the same time might cause overloading and result in damage to the inflatable or injury. No adults or children over the age of 12 years allowed on the fun items except on slip n slides. All damages incurred to hired items & motors while in possession of the hirer will be payable by hirer. No exceptions. JJCH does not accept any responsibility for entrance or stand fees where the fun items are to be used.
- Only foam bath/dish washing liquid to be used on water items. Other forms of foaming liquid damages/stains the material/threading. Water/foam only to be used on inflatables with water puddles as they are made for water. The non-water inflatables are not meant for water. So do not wet them.!
- All items are washed, checked and tested before and after each hire to make sure each item is in good working condition. Should an electrical item stop working during use while in the hirer’s possession, and it was working upon collection, JJCH will gladly swap such item depending on availability. The hirer must personally come to swap it out at JJCH premises. JJCH cannot credit, refund or compensate for any item that stops working during the hirer’s use and can only be swapped out if there is another item of the same product to be swapped out available.
If we do not have any alternatives available to swap, then unfortunately we are not able to
compensate. We are not able to compensate at all during long weekends and holidays as we shut down over such times and go away.